28 November, 2010 § 1 Comment
Over the holiday weekend, the cable box in my house stopped working. The user interface for the cable box functioned fine, but the picture and audio were completely gone. I brought the cable box to Comcast and swapped it with one that they had in stock for no charge.
The next day I hooked up the cable box and called Comcast to sync up the box with their licensing service. When I was on the phone with them, the operator mentioned that there was a pending service order in a couple days and they could do the work then if that wasn’t a problem. Weird, nobody here knew anything about this service order.
Somehow there was an order in for telephone and cable service upgrades/installation. The phone number they had on file as requesting this service had nothing to do with us. Googling the phone number got us a name and address of a house in the next city over. It goes without saying that we promptly got the service order cancelled.
In the end, I’m happy that we noticed this before it happened.
Could we be a victim of identity theft? How could an order like this be placed on our account? What would have happened if we hadn’t noticed?